IUM Paris is one of the few brands whose formulas are certified organic by ECOCERT GREENFLIFE (Cosmos Organic referential), an independent certification and control body approved by the French Ministry of Industry and recognized worldwide.

All IUM PARIS skincare products are certified organic.


All our skincare products are 100% vegan.


All IUM PARIS skincare products are Cruelty Free.
None of them, nor any of their ingredients, have been tested on animals. We take this commitment to heart, right from the conception of our formulas.

For more information, please consult the following page

All IUM PARIS skincare products are made in France.


All IUM PARIS skincare products are recyclable:
- For cardboard boxes: you can sort them with cardboard and plastic. The packaging comes from eco-managed forests and the inks are vegetable-based.
- For glass bottles: you can unscrew the pump from the product and recycle the glass.
- For plastic packaging: we prefer recyclable PET plastic, authorized by the Ecocert organic label, which you can recycle along with cardboard and plastic.

All IUM Paris skincare products are on sale on our websiteon our Amazon storeon the Humasana boutiqueas well as in a selection of authorized sales outlets.

Registration is easy.

Go to our our registration page to join the IUM PARIS community and get exclusive sneak previews of our new treatments.


To make sure you don't miss out on any of our exclusive offers and promotions, you'll be automatically added to our VIP list as soon as you join the IUM PARIS community.

You can unsubscribe from our exclusive emails simply by clicking on the unsubscribe link in our newsletters.

It's easy to change your information, whether it's your contact details, payment information, password or address book.

Simply log in to your account to find all the options.


IUM Paris and its website comply with the RGPD.
For more information, please visit our page Cookies & personal data.

The stock of IUM PARIS care products is subject to availability.
If an item is out of stock, we will do our best to inform you as soon as possible.


In the event of an unexpected delay, we will contact you to inform you.

Afin de vous offrir une expérience d'achat optimale, nous conservons les articles de votre panier
si vous quittez temporairement notre site.


Trouvez les soins qui vous font envie et ajoutez-les au panier. Vous pouvez continuer vos achats ou passer au paiement lorsque vous le souhaitez.



Votre compte affichera toutes les adresses ou options de paiement préalablement enregistrées, ce qui vous permettra de passer votre commande rapidement et facilement.


Nous vous enverrons un email de confirmation de commande.



Puis-je modifier mon panier ?

Absolument.
Cliquez sur l'icône du panier en haut de la page pour visualiser le ou les produits mis de côté.


Utilisez le bouton + pour augmenter la quantité de vos articles préférés, ou le bouton - si vous en avez sélectionné trop.
Si vous voulez supprimer complètement un élément, cliquez sur le bouton x.





Puis-je passer une commande à une autre adresse ?

Absolument.
Vous pouvez sélectionner l’adresse de livraison désirée lors de l'étape du paiement. Votre commande sera ajoutée par défaut à une des adresses sauvegardées mais vous pouvez aussi choisir d'en ajouter une nouvelle.


Entrez la nouvelle adresse de livraison, puis sélectionnez "Livraison à l'adresse suivante".



Comment puis-je savoir quand ma commande a été expédiée ?

Dès l’envoi de votre commande, nous vous transmettons un courriel.
Vous pouvez également suivre son statut en vous connectant à votre compte.



Quel est le statut de ma commande ?

Vous pouvez effectuer le suivi de vos commandes en toute facilité en vous connectant à votre compte.


Une fois connecté, vous verrez toutes les commandes que vous avez passées. Sélectionnez celle pour laquelle vous souhaitez obtenir des informations et obtenez les détails que vous recherchez. Nous vous enverrons également un courriel dès que votre commande aura été envoyée.



Où est ma commande ?

Votre compte affichera toutes les commandes que vous avez passées.


Cliquez sur la commande que vous voulez voir pour en afficher le détail. Si la commande a été envoyée avec suivi, vous pourrez cliquer sur le lien pour la suivre à partir de votre compte.


L'email que nous vous enverrons concernant l’expédition de votre commande vous indiquera également quand la livraison de votre commande est estimée.



Vous n'avez pas trouvé les informations dont vous avez besoin ?
Veuillez contacter notre équipe du Service Client via le formulaire de contact en cliquant ICI.





Comment puis-je annuler ma commande ?

Nous sommes désolés d'apprendre que vous souhaitez annuler voter commande.

Sélectionnez la commande que vous souhaitez annuler, sur votre compte. Vous pouvez choisir d'annuler des articles individuels ou la commande entière.
Nous vous enverrons un courriel dans l'heure qui suit pour vous confirmer l'annulation.
Si elle échoue, c'est parce que la commande est en préparation. Les articles en stock sont traités rapidement afin que nous puissions livrer les produits à nos clients sans délai.


Pour vous aider à nous retourner la commande, veuillez
contacter notre équipe du Service Client via le formulaire de contact en cliquant ICI.




Que dois-je faire si j'ai commandé le mauvais article ?

Vous pouvez essayer d'annuler l'article dans votre compte.


Vous devrez cliquer sur l'article et choisir l'option d'annulation.
Nous vous enverrons un courriel dans les plus brefs délais pour vous informé si la démarche a fonctionné.



Si l'annulation n’est plus possible, veuillez contacter notre équipe du Service Client via le formulaire de contact en cliquant ICI.

We apologize for this inconvenience.

In order to help you, please
contact our Customer Service team via the contact form by clicking HERE.


To speed up the process, please have the following information ready before contacting us.


1. Order number

2. Product name

3. Details of defect

4. Images of product, package label, entire package and contents.


Please do not throw the item away, as you may be asked to return it for inspection



As soon as we are aware of the situation, we will send you an email explaining the procedure to follow.

We ship orders separately to make sure you get what you need as quickly as possible.

Your shipping confirmation email will show you the list of items that have been shipped.

If the missing item is not on this list, please note that it has not yet been dispatched.



If the item has been dispatched, please contact our Customer Service team via the contact form by clicking HERE. They will be delighted to help you.



To speed up the process, please have the following information ready before contacting us. If you do not have some or all of the required information, we will still be able to help you once you have contacted us.



1. Order number

2. Name of missing product

3. Images of package label, entire package and contents

How can I pay for my order?

IUM Paris offers various online payment methods:


Visa

Visa Debit

MasterCard

American Express



You can choose the payment method of your choice.
In order to prevent fraud, the card issuer will be subject to verification and authorization by us.


This procedure is designed to ensure the security of our customers.





How can I obtain an invoice?

To obtain your invoice, you can contact our Customer Service team via the contact form by click HERE with "Invoice request" in the subject line, specifying your order number.

The Customer Service team will then issue your invoice and send it to you as soon as possible.

This invoice will include the buyer's contact details as given on the order. It will not be possible to modify these details.



Ihave a payment problem with my order. What should I do?

If you see the status 'Payment problem', don't worry, this can easily be rectified and your products will be on their way in no time.


Before re-entering your card details, please ensure that the expiry date and billing address are correct. We also invite you to check your account balance.


If you have already done this and the problem persists, please contact our Customer Service team via the contact form by click HERE who will be happy to help you.




Why can't I add a new payment card?

If you want to add new payment methods, you'll need to do so at the checkout stage.

Your new card details will be saved once your order has been placed. This means that next time, you can order your favorite products with ease.

We'll send you an email as soon as your order is on its way.


For tracked orders, use the link provided in your email or located in your account to check where your order is.



Have you checked the delivery notes?
Your parcel may have been left in a safe place, for example with a neighbor or at a local depot.



Our delivery information page can give you more insight.

If you need to report that your order has been lost, please
contact our Customer Service team via the contact form by clicking HERE.

If the parcel has been opened and/or is damaged, you must check it and, if you do not wish to accept it as is, refuse it within 48 hours of receipt.

Please do not open the package. It will then be returned to us by the carrier. Contact our Customer Service to file a claim.

If you accept, it will not be possible for us to follow up your complaint.


If the parcel appears to be in order and you have accepted it but find that it is not, you will need the following information to enclose with your claim:

- In the case of a damaged or broken product : a photo of the whole parcel and its label, a photo of the inside of the parcel and a photo of the damaged product

- In the case of an incomplete parcel or one that does not conform to the order : a photo of the whole parcel, its label and a photo of the contents of the parcel


You can contact our Customer Service team using the contact form by click HERE specifying "order is incomplete and/or damaged" as the subject of your request.

Upon receipt of your order, you have 14 days to return the item(s) you wish to be reimbursed for, at your expense.

For the return to be accepted, the product(s) must be in perfect condition, in their original packaging, unopened and unused. All gifts must be returned.


For all refund requests, you can contact our Customer Service team via the contact form by click HERE specifying "exchange and refund" as the subject of your request.



Our Customer Service team will provide you with a ready-to-print return slip.


Prepare the parcel: Put the product(s) in a parcel (you can use the original box). Stick your return label on the outside of your parcel.
Return the item: Drop off your parcel at a post office. Keep the receipt stamped by the post office.


Return postage - a flat-rate charge of €4.90 - will be deducted from the amount refunded on your order.


After acceptance of the product(s), we will proceed with the refund of the product(s) concerned.

IUM PARIS undertakes to make the refund as soon as possible, at the latest within 14 days. You will then be able to place another order on our site www.ium-paris.com .


It can take between 2 and 3 weeks to process returned parcels. After this time, please contact our Customer Service department.